Security & Privacy Policy

Lens2cart, a brand incorporated under the Kenyan registrar autority, values your trust and is committed to safeguarding your personal information. This notice outlines how we collect, use, and protect your data when you visit our website or interact with our services. By accessing our website or registering for our services, you consent to the practices detailed in this policy.

1. Information Collection

Personal Data: Includes name, email, contact details, gender, date of birth, address, and other identifiers. Payment details (credit/debit card, net banking) are securely stored and encrypted.

Photos and Scans: Images and facial scans submitted via our "3D Try On" feature are used to improve product recommendations and are never shared with third parties.

Automatic Data: Device and system information, such as IP addresses, operating system details, and activity logs, are collected for diagnostics and analysis.

2. Use of Your Information

• Order Fulfillment: To process and deliver products or services.
• Personalization: To provide tailored product recommendations.
• Communication: For order updates, promotional offers, and policy changes.
• Legal Compliance: To meet obligations under applicable laws.

3. Data Retention and Lawful Basis

Data is retained for as long as required to provide services or comply with legal obligations. Processing is based on contractual obligations, legitimate interests, consent, or legal requirements.

4. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for processing at any time.
• File grievances or complaints.
• Nominate a representative to act on your behalf.

5. Security Measures

We use advanced security measures, including SSL encryption and restricted access, to protect your data. Employees and contractors with access are held to strict confidentiality standards.

6. Information Sharing

Your data may be shared with:

• Third Parties: For service provision, under strict contractual obligations.
• Affiliates: To enhance our services.
• Legal Authorities: When required to comply with law or protect rights.
• Data may be transferred outside India with appropriate safeguards in place.

7. Cookies and Tracking

Cookies are used to enhance user experience. You can manage cookie settings in your browser. By accepting cookies, you agree to the use of personal data collected through them.

8. Children and Persons with Disabilities

Children under 18 or individuals with disabilities can use our services only with verifiable parental or guardian consent.

9. Grievance Officer

For assistance or to exercise your rights, contact our Consent Manager at girish@lens2cart.com.

10. Policy Changes

We may update this policy periodically. Please check our website for the latest version.

11. NDNC Policy

By registering with us, you authorize contact via email, SMS, or calls for service updates and promotional offers, even if you are on the DND list.

For detailed terms and conditions, please visit lens2cart.com/terms-and-conditions.

If you unresolved grievances, you can escalate to the Data Protection Board of Kenya.